Privacy Policy

Spine Chiropractic Privacy Policy

Effective Date: June 2026

At Spine Chiropractic, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

1. Who We Are

Spine Chiropractic
53 Wharf Road, Melrose Park NSW 2114
Phone: 0412 482 188
Website: www.spinechiropractic.com.au

2. What Information We Collect

We may collect personal and health information including:

  • Full name

  • Date of birth

  • Address

  • Email address

  • Phone number

  • Emergency contact details

  • Medical history

  • Health conditions and symptoms

  • Treatment notes and records

  • Referral information from other healthcare providers

  • Medicare, private health fund, WorkCover, or NDIS details where applicable

  • Website usage information and cookies

3. How We Collect Information

We may collect information through:

  • Online contact forms

  • Appointment bookings

  • Patient intake forms

  • Telephone or email communications

  • In-person consultations

  • Referrals from healthcare providers

  • Website cookies and analytics tools

  • Social media interactions

Where practical, we will collect information directly from you.

4. Why We Collect Your Information

We collect your information to:

  • Provide chiropractic and allied health services

  • Assess, diagnose, and manage your healthcare needs

  • Communicate with you regarding appointments and treatment

  • Process payments and health fund claims

  • Coordinate care with other healthcare providers

  • Maintain accurate clinical records

  • Improve our services and website functionality

  • Meet legal and regulatory obligations

5. Disclosure of Your Information

We may disclose your information to:

  • Other healthcare practitioners involved in your care

  • Your GP or specialist (with your consent where required)

  • Medicare, private health insurers, WorkCover, NDIS, or third-party payers

  • External service providers assisting with administration or IT systems

  • Regulatory bodies where required by law

We do not sell or rent your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored:

  • Electronically in secure practice management systems

  • In secure cloud-based platforms

  • In physical files stored securely onsite

Only authorised personnel have access to patient information.

7. Website Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Cookies may collect non-identifiable information such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

You may disable cookies through your browser settings.

8. Access and Correction of Your Information

You may request access to your personal or health information at any time.

If you believe your information is inaccurate or incomplete, you may request corrections.

Requests can be made by contacting us using the details below.

We may require identity verification before releasing information.

9. Marketing Communications

We may occasionally send you health updates, clinic news, or promotional information.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of external websites.

11. Data Retention

We retain health records in accordance with Australian legal and professional requirements.

12. Complaints

If you have concerns about your privacy or how your information has been handled, please contact us.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

Spine Chiropractic
53 Wharf Road, Melrose Park NSW 2114
Phone: 0412 482 188
Website: www.spinechiropractic.com.au

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.